Etiqueta: customer

Barcelona Customer Congress 2019 anuncia su inspiradora agenda de conferencias


El Congreso vuelve a cumplir con una de sus máximas y convoca a ponentes de primer nivel. Barcelona, mayo 2019.- La 4ª edición del evento Barcelona Customer Congress (BCC), organizado SmartCex y que tendrá lugar el próximo 18 de junio en el World Trade…

Altitude Announces the Appointment of Natalia Bochan as Chief Marketing Officer


Madrid, Spain –  Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Natalia Bochan has been appointed Chief Marketing Officer. Natalia Bochan’s mission is to develop Altitude’s market positioning in the customer experience market, put customer needs at…

Essar Concludes Sale of Aegis to Capital Square Partners for US $ 300 Million


AGC Holdings Limited (AGC) Mauritius, a wholly owned portfolio company of Essar Global Fund Limited (Essar Global), has concluded the sale of 100% of its stake in ESM Holdings Limited, Mauritius, which is the holding company of Aegis, a major global outsourcing company, to…

Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement


Altitude, today announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify…

Delta Air Lines Premium Sales and Service receives the J.D. Power Certified Contact Center distinction for 4th year


For the fourth consecutive year, Delta Air Lines (NYSE: DAL) Premium Sales and Service has achieved the J.D. Power Certified Contact Center distinction within the Live Phone channel. “J.D. Power is one of the leading customer satisfaction research firms in the country and their…

Contact Center Day Chile 2017. Transformación digital centrada en la experiencia cliente


El próximo 7 de noviembre se desarrollará en Chile uno de los eventos más grandes e importantes sobre estrategias de trasformación digital centradas en la experiencia del cliente. El Contact Center Day Chile está próximo a cumplir una década desde su fundación el año…

PAYBACK India kick-starts 2017 with 3 wins in the Customer Loyalty segment


India’s largest multi-brand loyalty program, was felicitated with multiple awards at the prestigious ‘Customer Loyalty Summit’ & the ‘Retail Excellence Awards’ held at the Taj Land’s End, Mumbai. Like every year, PAYBACK has started 2017 with multiple award wins under its belt in the…

Cómo transformar el concepto de customer centricity en una realidad


Centrarse en el cliente es fantástico por donde se lo mire. Una organización que ubica al cliente en el centro de su estrategia intenta mucho más que proporcionar un servicio excelente. En realidad, lo que hace es alinear los productos y servicios con los…

Newsletter: Equipo, Protagonismo y Consumo


Esta semana: Dialogamos con Normand Barahona, Director de Atento Perú y con Andrés Sentis de Pick. El cliente omnicanal: La transformación digital hace un nuevo amo del consumo. Y, además: Brasil y el mayor evento de eCommerce. La importancia del saludo en la comunicación…

Emotional Labor at South Korean Call Centers


One call center is bringing back its old greeting: “Dear customer, I love you.” The needlessly romantic phrase appeared in mid 2006, but was put to an end in little more than two years after accusations that forcing call center workers to address callers “with love”…

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide


Atento S.A., has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner’s opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. Focused strategy, commitment to customer experience…

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil


Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A. (NYSE: ATTO), one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and…

DAT Solutions a Finalist in the 2017 ICMI Global Contact Center Awards


DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents.  Winners will be announced May 23 at the annual ICMI Contact…

Derby call centre creates 50 jobs


Derby-based call centre Webhelp will be creating 50 new jobs, after signing a deal with the Co-op.Having secured a deal with the Co-op Group Facilities Team, Webhelp will act as its national operations centre. The new service will focus on a combination of voice,…

Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality


Kustomer, the new leader in CRM for support teams today announced a global partnership and integration with Talkdesk, a leading contact center software provider. Companies can now seamlessly utilize the powerful, award-winning cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support…

Atento receives the Top Employer certification for the seventh year running in Spain


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the…

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