Etiqueta: customer

Atento receives the Top Employer certification for the seventh year running in Spain


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the…

KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer as a Cloud Service to Enterprises


KDDI Evolva, one of Japan’s leading call-center service providers, has announced today an agreement with Avaya, a global leader in enterprise communications software, systems and services, to use the Avaya Breeze™ application development platform to transform its contact center offerings. KDDI Evolva will develop…

España: Crece el mercado del Contact Center según “Customer Contact Benchmark”


El mercado de Contact Center en España creció un 3% en 2015, con 1.455 centros que emplean a más de 178.000 personas. La cifra de crecimiento coincide con la europea, donde 37.700 contact centers dan trabajo a 3,85 millones de personas. Estos datos son…

Beepsend and Qmatic Partner to Optimize the Customer Journey Experience


Beepsend and Qmatic have joined to launch a new, powerful communication management module for Orchestra 6, Qmatic’s market leading customer journey management platform. By integrating Beepsend’s award-winning SMS messaging services API with the built-in communication module in Orchestra 6, Qmatic is now able to…

Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award


Based on its recent analysis of the cloud contact center market, Frost & Sullivan recognizes Five9 with the 2016 North American Frost & Sullivan Award for Customer Value Leadership. Being an early entrant to the cloud contact center market has allowed Five9 to develop…

Guardian Analytics® Announces Omni-Channel Fraud Prevention for Real-Time Control Over Escalating Fraud Risk


Guardian Analytics, the market leader in behavioral analytics solutions for preventing banking fraud, today announced Omni-Channel Fraud Prevention, the industry’s first solution that offers integrated and unified fraud prevention across multiple banking channels and payments. Additionally, with new Omni-Channel Visual Analytics, financial institutions (FIs) have…

Apple launches support page on Twitter, instantly gets 50k followers


Apple Inc launched a new Twitter account on Thursday dedicated to customer support, a move that expanded the company’s social media presence and prompted immediate reaction from users complaining about their devices. The Cupertino, Calif.-based maker of phones, computers and watches said in a…

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