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KDDI Evolva to Build Contact Center Platform on Avaya Breeze to Offer as a Cloud Service to Enterprises
KDDI Evolva, one of Japan’s leading call-center service providers, has announced today an agreement with Avaya, a global leader in enterprise communications software, systems and services, to use the Avaya Breeze™ application development platform to transform its contact center offerings. KDDI Evolva will develop…
España: Crece el mercado del Contact Center según “Customer Contact Benchmark”
El mercado de Contact Center en España creció un 3% en 2015, con 1.455 centros que emplean a más de 178.000 personas. La cifra de crecimiento coincide con la europea, donde 37.700 contact centers dan trabajo a 3,85 millones de personas. Estos datos son…
Beepsend and Qmatic Partner to Optimize the Customer Journey Experience
Beepsend and Qmatic have joined to launch a new, powerful communication management module for Orchestra 6, Qmatic’s market leading customer journey management platform. By integrating Beepsend’s award-winning SMS messaging services API with the built-in communication module in Orchestra 6, Qmatic is now able to…
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award
Based on its recent analysis of the cloud contact center market, Frost & Sullivan recognizes Five9 with the 2016 North American Frost & Sullivan Award for Customer Value Leadership. Being an early entrant to the cloud contact center market has allowed Five9 to develop…
Guardian Analytics® Announces Omni-Channel Fraud Prevention for Real-Time Control Over Escalating Fraud Risk
Guardian Analytics, the market leader in behavioral analytics solutions for preventing banking fraud, today announced Omni-Channel Fraud Prevention, the industry’s first solution that offers integrated and unified fraud prevention across multiple banking channels and payments. Additionally, with new Omni-Channel Visual Analytics, financial institutions (FIs) have…
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