Reseñas y Fotos de los Artículos y opiniones aparecidos en Call Center News y CCN Créditos y Cobranzas
KDDI Evolva, one of Japan’s leading call-center service providers, has announced today an agreement with Avaya, a global leader in enterprise communications software, systems and services, to use the Avaya Breeze™ application development platform to transform its contact center offerings. KDDI Evolva will develop…
El mercado de Contact Center en España creció un 3% en 2015, con 1.455 centros que emplean a más de 178.000 personas. La cifra de crecimiento coincide con la europea, donde 37.700 contact centers dan trabajo a 3,85 millones de personas. Estos datos son…
Beepsend and Qmatic have joined to launch a new, powerful communication management module for Orchestra 6, Qmatic’s market leading customer journey management platform. By integrating Beepsend’s award-winning SMS messaging services API with the built-in communication module in Orchestra 6, Qmatic is now able to…
Based on its recent analysis of the cloud contact center market, Frost & Sullivan recognizes Five9 with the 2016 North American Frost & Sullivan Award for Customer Value Leadership. Being an early entrant to the cloud contact center market has allowed Five9 to develop…
Guardian Analytics, the market leader in behavioral analytics solutions for preventing banking fraud, today announced Omni-Channel Fraud Prevention, the industry’s first solution that offers integrated and unified fraud prevention across multiple banking channels and payments. Additionally, with new Omni-Channel Visual Analytics, financial institutions (FIs) have…