Etiqueta: customers

S1, participa como sponsor del Global Connection Forum en México


S1, la empresa líder dedicada al desarrollo de plataformas para gestión de canales digitales estará presente como patrocinador, en la vigésimo segunda edición del evento organizado por el IMT (Instituto Mexicano de Teleservicios), que tendrá lugar en la ciudad de México desde el próximo…

Meliá Hotels International, Amadeus IT Group y Grupo SIRO, premiadas con los SAP Quality Awards 2017


Madrid, 22 de noviembre de 2017 – SAP ha celebrado hoy a mediodía una nueva edición de los SAP Quality Awards, la cita anual en la que congrega a los protagonistas de los proyectos de despliegue y uso de su tecnología que han destacado…

Omnichannel Cloud Contact Center Provider, Bright Pattern, Expands Presence in Japan


Bright Pattern, award-winning provider of global contact center software, is pleased to announce opening a local office in Tokyo, Japan. Bright Pattern launched a local cloud point of presence in Japan early in 2017 and now has established an office. “Japan has always been…

Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers….

DATAMARK Among the 20 Most Promising Contact Center Technology Providers for 2017


DATAMARK, Inc., a global provider of business process outsourcing (BPO) and contact center services, was featured in the cover story of CIOReview Magazine’s July 2017 contact center technology special edition. DATAMARK was selected for the magazine’s list of the 20 Most Promising Contact Center…

Teleperformance conferred 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year award by Frost & Sullivan


Teleperformance specializes in delivering superior omnichannel customer experience designed around people interactions. The company’s commitment to customer value is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets. Mr.Krishna Baidya, Head of Customer Contact Research, Digital Transformation…

Nixxis is expanding its footprint with the opening of a new office in Turkey


Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey. The new location enables Nixxis to broaden its international presence and supports the…

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized for the third consecutive year as Agency of the Year in the…

Altitude Launches Americas Innovation Lab


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it is opening the Americas Innovation Lab, a new solution development center in São Paulo, Brazil. The Americas Innovation Lab main goal is to develop and bring to…

MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain


Atento S.A. has partnered with MediaMarkt, a leading consumer electronics distribution company, to strengthen its customer relationship strategy and enhance the quality and efficiency of its service in Spain. Atento will manage MediaMarkt’s customer relationship service in Spain with a team of highly qualified professionals…

Deloitte’s 2017 Global Contact Center Survey: Omnichannel Customer Experience Dominates Contact Centers’ Future


Contact center executives face challenges with delivering an effortless on-demand experience for customers, while continuing to operate efficiently, results of the third biennial Deloitte 2017 global contact center survey found. The survey, published this week, found that, in a continued trend, customer experience is…

Expert Chat Service Provides SAP Customers with Access to Live, Real-Time Support Options


SAP SE (NYSE: SAP) today announced that it is continuing to help businesses “run live” with its Next-Generation Support approach. The Expert Chat service – a live chat function that connects SAP customers to technical support experts instantly – helps resolve incidents nearly twice…

Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report


Industry research firm Gartner, Inc. placed Conduent Incorporated (NYSE: CNDT), in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies…

Associated Bank’s Contact Centers certified again by J.D. Power


For the second straight year, Associated Bank’s contact center operations have been recognized for customer service excellence in its live phone channel by the J.D. Power Certified Contact Center Program.SM As part of its rigorous evaluation, J.D. Power conducted a detailed operational evaluation that…

Walgreens Alabama customer contact center adding 150 jobs


Pharmacy giant Walgreens is adding 150 new jobs at its high-tech customer contact center in Muscle Shoals, pushing the total workforce at the Northwest Alabama facility to around 600, officials announced. Deerfield, Illinois-based Walgreens, the second largest U.S. pharmacy chain, is seeking to fill…

NAVEX Global Expands Contact Center Operations in Idaho as the Company Continues to Grow


Ore.Leading ethics and compliance software and services company NAVEX Global® today announced that it will expand its operations in Rexburg, Idaho, to meet the demands of the company’s rapidly growing business and expanding global customer base. NAVEX Global is the world’s largest provider of…

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