Etiqueta: engagement

Avaya Recibe el Premio Frost &Sullivan al Liderazgo de Mercado en Sistemas de Centros de Contacto 2017


Avaya anunció que recibió el Premio de Frost &Sullivan al Liderazgo de Mercado en Sistemas de Centros de Contacto 2017. Luego de una evaluación extensa e independiente en función de diferentes criterios, el premio fue otorgado en reconocimiento de su liderazgo superior y servicio…

Delta Air Lines Premium Sales and Service receives the J.D. Power Certified Contact Center distinction for 4th year


For the fourth consecutive year, Delta Air Lines (NYSE: DAL) Premium Sales and Service has achieved the J.D. Power Certified Contact Center distinction within the Live Phone channel. “J.D. Power is one of the leading customer satisfaction research firms in the country and their…

Profiting from Mobile Engagement in the Contact Center


Telecom resellers in the contact center space are well-versed in how omnichannel communication has been addressed thus far:  Businesses have tried to accommodate omnichannel customer engagement by implementing social media channels in addition to their voice-based customer service offerings. This has left those end-companies jumping…

A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology


TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). The EE Awards is the only…

¿El engagement de los colaboradores es una cuestión de juego?


Esto prometen desde la empresa TouchPoint One quienes anunciaron su plataforma A-GAME Xtreme fue nombrada finalista de Mejor Uso de la Tecnología por la Cumbre de Compromiso de Empleados y Premios (EE Awards). Los Premios EE son los únicos que combinan premios y conferencias…

TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract


TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered…

Qualfon Contact Center in the Neighborhood, an Emerging BPO Model “Making Lives & Business Better”


Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its “contact center in the neighborhood” approach is the focus of a recently published Frost & Sullivan white paper. An Emerging Model in BPO: The Contact…

Tenacity Receives 2016 CUSTOMER Contact Center Technology Award


Tenacity announced today that TMC, a global, integrated media company, has named Tenaity’s retention-as-a-service platform as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are proud to be recognized by TMC as a platform that improves customer service technology and customer…

TeleTech Appoints Michael Wellman as Chief People Officer


TeleTech Holdings, Inc. (NASDAQ: TTEC), a provider of customer experience, engagement and growth solutions, announced the appointment of Michael Wellman as the Company’s chief people officer (CPO). Wellman will lead a worldwide Human Capital organization with a focus on executing an innovative, forward-thinking people…

Interactive Intelligence lidera el Cuadrante Mágico de Gartner en infraestructura para centros de contacto


Interactive Intelligence, se posiciona como líder en el área de infraestructura para centros de contacto del Cuadrante Mágico de Gartner 2016 . “Esta es nuestra octava vez consecutiva como líder en infraestructura para centros de contacto del Cuadrante Mágico de Gartner a nivel mundial,”…

CATNET, la nueva red social interna de CAT Technologies


En línea con su proceso de evolución continua, CAT Technologies lanza una nueva herramienta de uso interno denominada CATNET. De este modo, y a través de un desarrollo 100% propio, CAT optimiza la productividad y afianza el engagement con -y entre- sus empleados. La…

Ritani Delivers Sparkling Customer Service with NewVoiceMedia


Premium-quality customer service powered by ContactWorld boosts conversion rates and pushesthe retailer ahead of the competition NewVoiceMedia, a global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Ritani, a leading online retailer of engagement rings,…

Qantas announces further investment in customer engagement


Qantas CEO Alan Joyce announced the airline will be making further investments in order to leverage record levels of customer engagement. As part of Qantas’ full year report, Joyce revealed customer satisfaction reached record levels in FY2015, which he said was borne out by…

Aspect Software Announces Acquisition of the Technology Assets of LinguaSys


Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization and back-office solutions, announced another key acquisition continuing the company’s successful business transformation to a leading cloud solution provider in the customer engagement space.  Read more

America’s Customer Festival 2015


America’s Customer Festival is a one day interactive conference that unites all aspects of the customer journey. The event takes place in New York City on September 23, 2015 at the legendary Conrad New York. It will be covering topics in loyalty strategies, CRM…

Acision Transforms Customer Care with Multi-channel Rich Communications Portfolio


Acision, a global leader in secure, mobile engagement services and an industry innovator in WebRTC technology, today announced it is enabling contact centres to transform their customer care with a full suite of multi-channel, rich communication services.  Read more

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