Etiqueta: Experience

Fonolo to Exhibit at the 18th Annual Customer Experience Industry Conference


Fonolo, the pioneer in cloud-based call-back solutions for the contact center, announced today that it will be exhibiting at the 18th Annual Customer Experience Conference and Industry Awards, May 2-4, 2017 at Sparkling Hill Resort in Vernon, B.C. Produced by SQM Group, a trusted…

Call centre as career options


Call centre is a common word for many of us as young people in metros have experiences of working in various call centres. Now, we need to know what is this all about and how one can be involved with this. All of us…

Atento appoints Marcelo Geraldi Velloso VP of Business at Atento Mexico


Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has named Marcelo Geraldi Velloso VP of Business at Atento Mexico. Marcelo will lead the banking and financial…

Chat Bots: Automated Service Meets the Human Touch


Many brands these days count personalization as a top priority in customer experience. Customers value their time and look for efficiency, yet they still want experiences tailored to their needs. Automated service delivered through such technologies as IVR and click-to-chat buttons can ensure efficiency,…

LBMC Bolsters Commitment to Client Experience and Strategic Growth through Executive Leadership Appointments


LBMC, one of the Southeast’s largest accounting and business consulting firms, today announced executive leadership appointments meant to bolster strategic initiatives centered around client service and company growth. To achieve this, the company, which recently surpassed 500 total employees, has named veteran employee Leisa Gill to…

Spotting a Good Leader


Today’s fast growing and evolving industry has made it difficult to find what we would call “Good Leaders.” There is a very good saying by John N. Button “The qualities of strong leadership are easily understood-putting them into practice is the tricky part”. There…

Sitel Brings 300 New Career Opportunities to Hamilton, Alabama


Sitel today announced the availability of 300 new career opportunities at its Hamilton customer experience center. The permanent, full-time positions will be for agents supporting inbound customer care for a leading telecommunications provider. Applicants interested in a career with Sitel are encouraged to apply online at…

Arabian Centres boosts customer experience with new mobile app


ARABIAN Centres, the leading developer, owner and operator of international standard shopping malls in Saudi Arabia, recently announced the launch of a mobile app for Apple and Android devices to further improve shopping experience in all shopping malls in the Arabian Centres portfolio. The…

Inaya Medical Center Transforms Customer Engagement with Viacomms and Avaya


Inaya Medical Center, a multispecialty clinic in Salmiya providing critical care services, is collaborating with Viacomms Telecom and Avaya to transform its contact center operations. Specialty Medical Center in Kuwait Implements State-of-the-Art Contact Centre to Streamline Patient Care. The Avaya Customer Engagement solution provides Inaya…

NewVoiceMedia Announces ContactWorld for Wearables, a New App Built With Salesforce Wear, Bringing the Wearable Contact Centre Experience to the Enterprise


LONDON, September, 2015 ContactWorld for Wearables empowers sales and customer service professionals to deliver a better customer experience from their wrist NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, today announced it has launched…

The Panerai Office Experience


We were invited to take a seat, offered a drink, and the Sales Associate began listening to what my friend was looking for, identifying the customer’s tastes and needs. (by Carolina Calvo) Read more

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