Etiqueta: management

La Asociación CEX arranca el programa formativo “Escalera de Management”


La Asociación CEX (Asociación de Compañías de Experiencia con Cliente) inauguró ayer el programa formativo titulado “Escalera de Management”, destinado a coordinadores, supervisores y responsables de formación de sus empresas asociadas y cuyo objetivo es impulsar el liderazgo de los mandos intermedios y dotarlos…

Call Center News – El sitio dedicado a la industria de los Centros de Contacto


El sitio dedicado a la industria de los Centros de Contacto más leído del habla hispana. Artículos sobre: Management. Tecnología, Customer Experience, Capital Humano, Opinión, Noticias… Ir

13 lecciones de management para toda la vida


Freelancer.com comparte algunos consejos para que la vida laboral sea gratificante, productiva y no invada el ámbito personal. Promediando la carrera laboral, hay personas que sienten que no se han desarrollado lo suficiente o que han vivido situaciones en la oficina que no quisieran…

Atento Recognized as One of the Best Companies to Work for in Argentina and Uruguay


BUENOS AIRES, Argentina and MONTEVIDEO, Uruguay, Dic, 2017 / Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, obtained the seventh and fourth place in the…

The Valencian Government and Atento present an innovative video chat service for deaf people


The Valencian Regional Government (Generalitat Valenciana) and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, have presented an innovative citizen relationship service through video…

Change Management: Ritos para ayudar al cambio


El final de año simboliza un ciclo que culmina y otro que inicia, esto lo convierte en un momento propicio para ayudar a los integrantes del equipo a subir un escalón. Cuando hablamos de un cambio que involucra creencias y modelos mentales instalados en…

Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers….

Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement


Altitude, today announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify…

Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age


Atento, the leading provider of customer relationship management and business process outsourcing services in Latin America, and one of the top five providers worldwide, presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital…

Change management: o cómo derribar creencias negativas


¿Por qué agregar funcionalidades al CRM? ¿Para qué vamos a modificar este proceso? ¿Es realmente necesario cambiar la manera en la que saludamos a los clientes? La lista de preguntas podría seguir hasta el infinito, porque, así como el cambio es lo único constante…

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized for the third consecutive year as Agency of the Year in the…

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide


Atento S.A., has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner’s opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. Focused strategy, commitment to customer experience…

Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report


Industry research firm Gartner, Inc. placed Conduent Incorporated (NYSE: CNDT), in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies…

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil


Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A. (NYSE: ATTO), one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and…

Atento appoints Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil


Atento S.A. announces the appointment of Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil. Prior to joining Atento Brazil, Mr. Velloso served as Atento’s Business Vice President in Mexico, where he was responsible for operations, clients and business development for the…

DAT Solutions a Finalist in the 2017 ICMI Global Contact Center Awards


DAT, which operates the largest on-demand freight exchange for spot truckload freight, is one of four finalists in the Best Small Contact Center category, for centers with 75 or fewer customer service agents.  Winners will be announced May 23 at the annual ICMI Contact…

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