Etiqueta: management

Día Internacional de la Mujer


Cecilia Pearson de Atento Marzo, es el mes de la mujer en Atento. Por eso cada semana conoceremos a colaboradoras de distintos países cuyos puestos con poca frecuencia son ocupados por mujeres, al menos en el sector de Contact Centers &BPO. Hablamos con mujeres… Continue Reading “Día Internacional de la Mujer”

El equipo de Management de CAT Technologies..


participó en el Digital Day En el marco del ciclo de innovación disruptiva y transformación digital, CAT Technologies realizó el Digital Day, una jornada para fortalecer el desarrollo de conocimientos y habilidades que impactan en el mundo y en el negocio, de la mano… Continue Reading “El equipo de Management de CAT Technologies..”

La Asociación CEX arranca el programa formativo “Escalera de Management”


La Asociación CEX (Asociación de Compañías de Experiencia con Cliente) inauguró ayer el programa formativo titulado “Escalera de Management”, destinado a coordinadores, supervisores y responsables de formación de sus empresas asociadas y cuyo objetivo es impulsar el liderazgo de los mandos intermedios y dotarlos… Continue Reading “La Asociación CEX arranca el programa formativo “Escalera de Management””

Call Center News – El sitio dedicado a la industria de los Centros de Contacto


El sitio dedicado a la industria de los Centros de Contacto más leído del habla hispana. Artículos sobre: Management. Tecnología, Customer Experience, Capital Humano, Opinión, Noticias… Ir

13 lecciones de management para toda la vida


Freelancer.com comparte algunos consejos para que la vida laboral sea gratificante, productiva y no invada el ámbito personal. Promediando la carrera laboral, hay personas que sienten que no se han desarrollado lo suficiente o que han vivido situaciones en la oficina que no quisieran… Continue Reading “13 lecciones de management para toda la vida”

Atento Recognized as One of the Best Companies to Work for in Argentina and Uruguay


BUENOS AIRES, Argentina and MONTEVIDEO, Uruguay, Dic, 2017 / Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, obtained the seventh and fourth place in the… Continue Reading “Atento Recognized as One of the Best Companies to Work for in Argentina and Uruguay”

The Valencian Government and Atento present an innovative video chat service for deaf people


The Valencian Regional Government (Generalitat Valenciana) and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, have presented an innovative citizen relationship service through video… Continue Reading “The Valencian Government and Atento present an innovative video chat service for deaf people”

Change Management: Ritos para ayudar al cambio


El final de año simboliza un ciclo que culmina y otro que inicia, esto lo convierte en un momento propicio para ayudar a los integrantes del equipo a subir un escalón. Cuando hablamos de un cambio que involucra creencias y modelos mentales instalados en… Continue Reading “Change Management: Ritos para ayudar al cambio”

Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers.… Continue Reading “Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Center”

Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement


Altitude, today announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify… Continue Reading “Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement”

Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age


Atento, the leading provider of customer relationship management and business process outsourcing services in Latin America, and one of the top five providers worldwide, presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital… Continue Reading “Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age”

Change management: o cómo derribar creencias negativas


¿Por qué agregar funcionalidades al CRM? ¿Para qué vamos a modificar este proceso? ¿Es realmente necesario cambiar la manera en la que saludamos a los clientes? La lista de preguntas podría seguir hasta el infinito, porque, así como el cambio es lo único constante… Continue Reading “Change management: o cómo derribar creencias negativas”

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the three top providers worldwide, has been recognized for the third consecutive year as Agency of the Year in the… Continue Reading “Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil”

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide


Atento S.A., has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1.  Gartner’s opinions are a primary reference for companies around the world when they consider and select customer-management contact center BPO providers. Focused strategy, commitment to customer experience… Continue Reading “Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide”

Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report


Industry research firm Gartner, Inc. placed Conduent Incorporated (NYSE: CNDT), in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. The Magic Quadrant is a proprietary research tool developed by Gartner that evaluates companies… Continue Reading “Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report”

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil


Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A. (NYSE: ATTO), one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and… Continue Reading “Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil”

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