Etiqueta: market

Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market


The contact center outsourcing services market in Latin America attained $9.5 billion in revenues in 2016 and it is expected to grow at a CAGR of 6% through 2022, according to Frost & Sullivan. In addition to the leadership position in the market at…

Mid- to high-level BPO jobs to be in-demand in the Philippines


The number of mid- to high-complex business process outsourcing (BPO) jobs in the Philippines is forecasted grow to 73 percent by 2022, from the current 53 percent, as artificial intelligence (AI) is set to take over simple tasks. According to the Contact Centre Association…

VTEX apuesta al Marketplace con VTEX Channel


VTEX, la empresa de tecnología global de Digital Commerce, que fue incorporada al cuadrante mágico de Gartner en 2017 y que cuenta con oficinas en 11 países del mundo, apuesta al Market Place y presenta su sistema VTEX Channel: la primera y única plataforma…

Atento Announces Intention to Offer Senior Secured Notes


Atento today announced that its wholly-owned subsidiary, Atento Luxco 1 S.A. (the “Issuer”), intends, subject to market and other customary conditions, to offer Senior Secured Notes due 2022 (the “Notes”) in a private offering. The notes will be guaranteed on a senior secured basis…

Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-driven Market


Aegis Limited, a global outsourcing and technology services company, today announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc. Aegis has been included…

Frost & Sullivan Lauds Teleperformance for Its Continuing Dominance in the Latin American Nearshoring Services Market


Based on its recent analysis of the contact center outsourcing nearshoring services market, Frost & Sullivan recognizes Teleperformance with 2016 Latin American Market Leadership Award for excellence in capturing the highest market share in the industry. Leveraging organic growth, selective acquisitions, a diversified portfolio,…

Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market


Based on its recent analysis of the cloud contact center applications industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 North American Growth Excellence Leadership Award. Since its inception in 1994, Interactive Intelligence’s growth strategy has been fueled by innovation, industry firsts, and…

Rankings of the Best Help Desk Platforms, Based on User Reviews


Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction scores with a large market presence. TeamSupport, HappyFox, Help Scout and Agiloft earned high customer satisfaction scores with a smaller market presence than Leaders, and were named High Performers. TeamSupport…

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