Etiqueta: Omnichannel

Altitude Announces the Appointment of Natalia Bochan as Chief Marketing Officer


Madrid, Spain –  Altitude, a global provider of omnichannel solutions to deliver great customer experiences, today announced that Natalia Bochan has been appointed Chief Marketing Officer. Natalia Bochan’s mission is to develop Altitude’s market positioning in the customer experience market, put customer needs at…

Omnichannel Cloud Contact Center Provider, Bright Pattern, Expands Presence in Japan


Bright Pattern, award-winning provider of global contact center software, is pleased to announce opening a local office in Tokyo, Japan. Bright Pattern launched a local cloud point of presence in Japan early in 2017 and now has established an office. “Japan has always been…

Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement


Altitude, today announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify…

Teleperformance Expands Its Latin American Operations into Peru


Teleperformance (Paris:RCF), the worldwide leader in omnichannel customer experience management, today announced its expansion into Peru. Teleperformance Peru, located in the main financial and business district of Lima, will operate 500 workstations and open this year. “Peru is one of the most attractive countries…

Atento Launches Digital Business Unit to Drive Customer Experience in the Digital Age


Atento Digital kicks off with the signing of a strategic partnership and acquisition of a minority stake in Keepcon, a leading provider of automated customer experience management based on semantic technology. Atento Digital integrates digital marketing tools, automatization of front and back office customer…

Deloitte’s 2017 Global Contact Center Survey: Omnichannel Customer Experience Dominates Contact Centers’ Future


Contact center executives face challenges with delivering an effortless on-demand experience for customers, while continuing to operate efficiently, results of the third biennial Deloitte 2017 global contact center survey found. The survey, published this week, found that, in a continued trend, customer experience is…

CTIntegrations Announces CT Suite™ R3 for the Contact Center


CTIntegrations LLC, a leading software development and system integration company focused on the contact center, is pleased to introduce the latest major release of its innovative CT Suite™ software platform. CT Suite Release 3 is a web client solution that provides contact center agents with…

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company


Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognized by all leading industry analysts, with highly complementary solution portfolios. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete…

Genesys and InfoArmor Show How to Move to a Cloud Contact Center in 3 Easy Steps


Genesys, the market leader in omnichannel customer experience and cloud contact center solutions, is hosting a live webinar on October 26 that provides a blueprint for businesses looking to migrate to a contact center as a service solution. Presenting an insider view of his…

Genesys Named a Leader in Contact Center Interaction Management by Independent Research Firm English


Genesys® , the market leader in omnichannel customer experience and contact center solutions, announced at the opening day of its annual Genesys G-Force 2016 user event that it has been recognized as a “Leader” in two new reports from Forrester Research. Genesys was among the companies…

Frost & Sullivan applauds Interactive Intelligence for Incorporating Omnichannel Capabilities


Based on its recent analysis of the hosted and cloud contact center industry, Frost & Sullivan recognizes Interactive Intelligence with the 2016 Brazilian Frost & Sullivan Award for Visionary Innovation Leadership. Interactive Intelligence has been a top competitor in the Brazilian cloud contact center…

Grupo SM Achieves More Efficient Customer Service with Altitude Software


Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing that Grupo SM, a publishing group in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Integration…

Aegis Positioned as a High Performer in the HFS Research Blueprint on Contact Centre Operations


Aegis today announced that it has been positioned as a High Performer in HFS Research’s Contact Centre Operations Blueprint report 2016. HFS Research positioned Aegis in the Blueprint report based on a bi-dimensional matrix, evaluating innovation and execution. Aegis has been named as High Performer…

Frost & Sullivan Applauds Teleperformance’s Omnichannel Solution for Making it the Most Innovative Contact Center Service Provider in Chile


Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance Chile with the 2014 Chilean Frost & Sullivan Award for Product Leadership. Teleperformance’s successful implementation of an omnichannel customer relationship management (CRM) solution has elevated the standards of customer…

Big Data Analytics y Omnichannel en las empresas, fomentan el Customer Experience


El Customer Experience se ha convertido en un modelo de negocio que las empresas han venido adoptando, porque están convencidas de que clientes satisfechos, leales y embajadores de la marca generan mayor disposición de compra, aumento del WOM (Word Of Mouth/Mouse)… Leer más

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