Etiqueta: platform

El 70% de las búsquedas en los sitios de ecommerce arrojan resultados irrelevantes


Cientos de miles de búsquedas se hacen a diario en el mundo del e-commerce, pero un alto porcentaje no llega a los resultados esperados. Además, nuevos métodos como la búsqueda por voz serán los protagonistas durante los próximos años ¿Podrá el machine learning dinamizar…

Mindpearl Recognised For E-commerce Excellence


Suva based Business Process Outsourcing (BPO) Company Mindpearl is a shining example of the reach a locally based company can achieve globally through the use of innovative e-commerce platforms. The company provides contact centre services to some of the global iconic brands such as…

Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses


Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an…

QPC to rollout new workforce management system for Service SA


QPC has begun the rollout of a new telephony and workforce management system for Service SA. The platform is based on Genesys PureConnect powered by Customer Interaction Center (CIC). It will serve the agency’s 20 customer service shopfronts as well as its central contact…

Fonolo to Exhibit at Sourcing Decisions 2017


Fonolo, the pioneer in cloud-based call-back solutions for the contact center, is pleased to announce that it will be exhibiting at Sourcing Decisions, taking place March 2, 2017 at St. Andrew’s Club & Conference Centre in Toronto, Canada. Sourcing Decisions 2017 is a brand…

Kustomer Partners with Talkdesk to Provide Integrated Call Center and Voice Functionality


Kustomer, the new leader in CRM for support teams today announced a global partnership and integration with Talkdesk, a leading contact center software provider. Companies can now seamlessly utilize the powerful, award-winning cloud-based call-center capabilities of Talkdesk to seamlessly integrate call activity from support…

Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market


Based on its recent analysis of the contact center applications market, Frost & Sullivan recognizes inConcert with the 2016 Latin American Frost & Sullivan Award for Enabling Technology Leadership. inConcert’s well-timed market entry and launch of proprietary solutions quickly established it as a trailblazer…

TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution


eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. This is the second major release of the product, which uses the Cisco Unified Contact Center for Enterprise (UCCE) as its base,…

BiyCloud integrates IBM SPSS Modeler Professional in its platform


BiyCloud, as an IBM international partner, will be able to design, develop and integrate the SPSS Modeler Professional service in both SaaS mode (pay per use) and private cloud, depending on the analysis of the skills of every customer who needs a Cloud platform…

City University London virtualises telephony and contact centre systems


City University London has moved its entire telephone system and contact centre into the cloud after deploying a virtualised communications platform from supplier Mitel. With a student body of more than 19,000 and 2,000 employees, spread across 23 different sites and generating around 5,000…

Forrester Research Names Good Technology a Leader in The Forrester Wave™ Enterprise Mobile Management Report


Good Technology, today announced it has been recognized as a leader in the Forrester Wave. The research identified Good Technology’s leadership in several key factors, including the strength of its current product offering, the Good Dynamics platform strategy that accelerates customers’ mobile application development,…

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