Etiqueta: service

“Ayudamos a los bancos digitales a lograr la satisfacción y la lealtad de sus clientes”


Los bancos digitales, aunque están en pleno auge, son un segmento en construcción; dialogamos con Germán Morilla, director comercial de Debitia. La empresa que él conduce es una fintech que brinda servicios a la banca digital, bajo la modalidad SAAS, de manera original utilizaron…

Expert Chat Service Provides SAP Customers with Access to Live, Real-Time Support Options


SAP SE (NYSE: SAP) today announced that it is continuing to help businesses “run live” with its Next-Generation Support approach. The Expert Chat service – a live chat function that connects SAP customers to technical support experts instantly – helps resolve incidents nearly twice…

Aegis Achieves the Leader Position in the IAOP Global Outsourcing 100 List 2017


Aegis Limited, a global outsourcing and technology services company, today announced that it has been featured in the Leaders category of the IAOP® 2017 Global Outsourcing 100 list. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies…

“Guatemala is becoming the best nearshore destination of Central America and the caribbean for the BPO industry”


Today in Guatemala there is 60,000 agents in the BPO industry, presence of big national and international companies, services exported to the United States, Canada, Mexico, the caribbean and Spain. Its industry is highly organized and along with the local government the goal is…

TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract


TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered…

Transforming a Contact Center into an Insights Center


Customers have simple expectations. They expect the brands with whom they do business to know who they are when they reach out. Customers also expect these brands to be able to call upon past information to quickly resolve their issues. The problem is, if…

Everest Group Positions HCL Amongst Leaders for Retail Banking BPO


HCL Technologies (HCL), has been recognized as a Leader by Everest Group in its recently published report, “Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016”. According to the report, HCL has witnessed best-in-class revenue growth in retail banking BPO,…

inContact Positioned by Gartner as a Leader in Magic Quadrant for Contact Center as a Service, North America


“Identified by Gartner as a leader in the Contact Center as a Service marketplace is an honor we are very proud of as we strive to create a superior contact center solution,” said Paul Jarman, CEO of inContact. “Through our innovative solutions, aggressive roadmap…

Mobile App soon for 108 ambulance service


Taking the benefit of 108 ambulance service to the next level in Uttar Pradesh, state National Health Mission would be launching a mobile application of the service. The best feature of the service is that it would make calling an ambulance as fast as…

SMS service to track subsidy card transactions


Qatar,- After conducting a poll to assess the opinion of citizens, the Ministry of Economy and Commerce (MEC) has introduced an SMS service to track the transactions made on subsidy cards by adding detailed data on each specific operation. This initiative falls within the…

Atento appoints Marcelo Geraldi Velloso VP of Business at Atento Mexico


Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has named Marcelo Geraldi Velloso VP of Business at Atento Mexico. Marcelo will lead the banking and financial…

Helpline for Lonely Older people gets its one millionth call


The Silver Line is the only helpline available specifically for older people without more public donations charity could be forced to close vital out-of-hours service for lonely and isolated older people. Silver Line launches appeal to raise £1.65 million to keep the helpline going…

Helplines launched for expat workers


The Ministry of Expatriates Welfare and Overseas Employment has created a call center for Bangladeshi expatriates and their relatives at home to solve issues or provide information about any problems they might face Expatriates Minister Nurul Islam inaugurated the service yesterday at Dhaka’s Prabasi…

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