Etiqueta: services

“El rol de las personas frente a la tecnología


debería ser un compromiso para mejorar el trabajo humano” Con motivo del 14° Congreso Nacional de Crédito & Cobranza, Business Revolution, organizado por CMS Group, José Núñez, presidente de HCD BPO Services fue convidado a formar parte de un Panel en el evento. Bajo…

Mindpearl Recognised For E-commerce Excellence


Suva based Business Process Outsourcing (BPO) Company Mindpearl is a shining example of the reach a locally based company can achieve globally through the use of innovative e-commerce platforms. The company provides contact centre services to some of the global iconic brands such as…

Florida medical call center operator to bring 200 jobs to Spring Hill


A Florida-based provider of medical answering services plans this month to open a location in Spring Hill that will house roughly 200 call center agents and triage nurses. The 15,000-square-foot facility at the Workforce Development & Conference Center at Northfield will be the third business…

Teleperformance Expands Its Latin American Operations into Peru


Teleperformance (Paris:RCF), the worldwide leader in omnichannel customer experience management, today announced its expansion into Peru. Teleperformance Peru, located in the main financial and business district of Lima, will operate 500 workstations and open this year. “Peru is one of the most attractive countries…

DATAMARK Among the 20 Most Promising Contact Center Technology Providers for 2017


DATAMARK, Inc., a global provider of business process outsourcing (BPO) and contact center services, was featured in the cover story of CIOReview Magazine’s July 2017 contact center technology special edition. DATAMARK was selected for the magazine’s list of the 20 Most Promising Contact Center…

TransPerfect to Open Costa Rica Contact Center and Anticipates Hiring 120 New Employees


TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business, today announced the opening of a new contact center in Costa Rica. The facility will seat 120 new employees, most of whom are expected to be new hires…

Atento Extends Partnership in Brazil with Itaú


Atento today announced it has extended its partnership in Brazil with Itaú, a leading financial institution in the region. Alejandro Reynal, Atento´s Chief Executive Officer, commented, “Itaú has been a valued client of Atento’s for many years and we are pleased to expand the…

Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil


Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A. (NYSE: ATTO), one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and…

GSA rethinking how agencies buy contact center services, tech


General Services Administration officials said they could soon have a new follow-on contract to provide contact center services and technology to federal agencies. In an April 18 blog post, GSA officials said the new contract vehicle would replace the current US Contact indefinite-delivery, indefinite-quantity…

Atento appoints Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil


Atento S.A. announces the appointment of Marcelo Geraldi Velloso as Executive Director for Multisector Businesses in Brazil. Prior to joining Atento Brazil, Mr. Velloso served as Atento’s Business Vice President in Mexico, where he was responsible for operations, clients and business development for the…

Atento receives the Top Employer certification for the seventh year running in Spain


Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, has received the 2017 Top Employer certification in Spain, which recognizes the best employers for the…

Appliance Recycling Centers of America Announces New Business Unit – Customer Connexx Contact Center


Appliance Recycling Centers of America, Inc. (NASDAQ: ARCI), a leading provider of appliance recycling and retailing services, has announced a new business unit – Customer Connexx – an ARCA customer-care and contact center – opened in November 2016. Customer Connexx is a wholly-owned subsidiary…

Genpact Leverages Artificial Intelligence to Transform Contact Centers into Profit Centers


Genpact (NYSE: G), a global leader in digitally-powered business process management and services, today launched its Neural Chat Assistant solution that reimagines contact center operations with an artificial intelligence (AI) virtual advisor that dramatically improves the customer experience, and helps companies disrupt their market…

Frost & Sullivan nombra a CGS como la Compañía de Servicios de Contact Center del Año 2016 en Chile


Santiago, Chile – 04 enero 2017 – CGS, un proveedor multinacional de aplicaciones de negocio, programas de eLearning y servicios de Contact Center, anuncia que fue nombrada como la Compañía del Año de Servicios de Contact Center de Chile. El premio, entregado anualmente, es adjudicado a…

Italian Law Threatens Call Centres in Albania


Thousands of jobs in Albania appear at risk after Italy passed a new law restricting the rights of Italian companies to outsource customer services across the Adriatic Sea.  Moves by Italy to clamp down on Italian companies outsourcing work to Albania have alarmed the…

Qualfon and Haven for Hope Partnership Expands with Employee Volunteerism Programs that Serve those Experiencing Homelessness


Qualfon, a mission-driven business process outsourcing (BPO) company and global provider of contact center services, announced today that its partnership with Haven for Hope is expanding with multiple employee volunteerism programs… that provide fun activities for Haven for Hope residents and members in San…

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