Etiqueta: technology

Alejandro Del Riccio: “Buscando la humanidad en la Inteligencia Artificial”


En el marco de la edición 2018 del Congreso Regional de Interacción con Clientes, llevada a cabo el pasado jueves 7 de junio en el Hotel Four Seasons de Buenos Aires, Alejandro Del Riccio ofició como moderador en el panel “Inteligencia Artificial: ¡Más humana!”….

Work at home Call Center, the future for B2B and B2C interactions


As time passes and technology evolves a home office business model has become more feasible to implement not only in call centers but in any business handling B2B and B2C interactions. Technology and a vast pool of millennial work force has made this model…

Contact Center Technology Research Finds Businesses Are Failing to Keep up with Customer Expectations


San Francisco -New research from NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology, reveals that many U.S. businesses lack the contact center capabilities to meet customer expectations. The study, conducted by global market research firm Opinion Matters, exposes significant…

Teleperformance conferred 2017 Asia-Pacific Contact Center Outsourcing Service Provider of the Year award by Frost & Sullivan


Teleperformance specializes in delivering superior omnichannel customer experience designed around people interactions. The company’s commitment to customer value is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets. Mr.Krishna Baidya, Head of Customer Contact Research, Digital Transformation…

IDology Announces Solutions To Protect Against Dramatic Increases In Contact Center Fraud


IDology, a leader in multi-layered identity verification and fraud prevention, today announced ExpectID® Call Verification, a new addition to its fully integrated platform, designed to protect contact centers against growing fraud threats. ExpectID® Call Verification increases contact center productivity and reduces call wait times…

Vonage Enhances Partnership with inContact to Provide Enterprise-Grade Cloud Contact Center for Businesses


Vonage, a leading provider of cloud communications for business, has announced an enhanced partnership with inContact. The combination of Vonage’s UCaaS cloud solutions, Quality of Service (QoS) via its nationwide MPLS network and SD-WAN solution, SmartWAN, and inContact’s industry-leading contact center technology, delivers an…

MediaMarkt elige a Atento como partner para reforzar su estrategia de relación con el cliente en España


Atento ofrece a MediaMarkt un servicio multicanal con un alto componente digital y tecnológico que garantiza la mejor experiencia de cliente en procesos de compra online y gestión de incidencias. Atento prestará servicios para la gestión de clientes de la Digital Store y la…

TransPerfect to Open Costa Rica Contact Center and Anticipates Hiring 120 New Employees


TransPerfect, the world’s largest privately held provider of translation services and technology solutions for global business, today announced the opening of a new contact center in Costa Rica. The facility will seat 120 new employees, most of whom are expected to be new hires…

A-GAME Xtreme Contact Center Gamification Solution Short-Listed for 2017 Employee Engagement Awards Best Use of Technology


TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that A-GAME Xtreme was named a finalist for Best Use of Technology by the Employee Engagement Summit & Awards (EE Awards). The EE Awards is the only…

TeleTech Awarded General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract


TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of customer experience, engagement and growth solutions, received a General Services Administration (GSA) Information Technology (IT) Schedule 70 Contract award in the final quarter of the government’s fiscal year 2016. The company’s customer experience solutions, offered…

Enghouse Systems Acquires Presence Technology


Enghouse Systems Limited (TSX:ESL) announced today it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Headquartered in Barcelona,…

Ameyo Brings Home the 2016 TMC Contact Center Technology Award for the Fifth Consecutive Year


Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. This is the fifth consecutive year…

Genesys in bid to buy Avaya’s call center business – sources


Genesys Telecommunications Laboratories Inc., a U.S. provider of call center software, is in talks to acquire the contact center business that its peer Avaya is hoping to sell for more than $4 billion, according to people familiar with the matter. The deal would create…

Smartmedical’s Vocal Emotion Recognition Technology Improves the Conversion Rate for Outbound Telemarketing


Smartmedical Corp. and TMJ announce the results of their collaborative research project that began in February 2015. The results of the project confirm that Smartmedical’s Smart Call Center System, equipped with its proprietary vocal emotion recognition technology Empath, has successfully improved the conversion rate for outbound…

TeleVoice Celebrates its 30th Anniversary


In 1986, TeleVoice wanted to explore the use and benefits of interactive voice response (IVR) technology. Today, the customized call center solutions provider celebrates 30 years of meeting the needs of servicers and other financial institutions. Here are some of the issues the company…

TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution


eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. This is the second major release of the product, which uses the Cisco Unified Contact Center for Enterprise (UCCE) as its base,…

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