Publicado en CCN

Aegis Wins the NCPEDP-Mindtree Helen Keller Award


aegys44Aegis Limited,  announced that it has been conferred with the NCPEDP-Mindtree Helen Keller Award 2016 instituted by the National Centre for Promotion of Employment for Disabled People (NCPEDP). Aegis has been recognized as a role model enterprise for creating diverse and equal opportunities for People with Disabilities (PwDs). This accreditation was presented by Shri Bibek Debroy, Member NITI Aayog, Government of India in New Delhi.

Aegis was also recognized by the Vijay Merchant Memorial Award 2016 by National Society for Equal Opportunities for the Handicapped, India (NASEOH) for increasingly promoting the participation of PwDs and integrating them into the workforce.  Read more

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eCommerce Retailer Migrates 1,000 Contact Center Agents to the in Contact Customer Interaction Cloud


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SALT LAKE CITY, Sept., 2016 — inContact, Inc. the leading provider of cloud contact center software and workforce optimization tools, today announced a growing eCommerce retailer is migrating 1,000 contact center agents to the inContact Customer Interaction Cloud.

The company is comprised of 15 different brands which heightens the need to consolidate several disparate systems and explore alternative ways to reduce costs. The transition to inContact allows the company to meet their fluctuating seasonal needs with scalable cloud solutions and broaden their operational visibility through effective reporting.  Read more

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Enterprise Workforce Optimization – Taking a Closer Look


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Verint Systems (Nasdaq: CRNT) sells software and hardware products for security, surveillance and business intelligence domains to assist clients in analyzing large amounts of data. The company currently has a market cap of $2.07 billion.

Enterprise Workforce Optimization offers organizations a comprehensive way to capture, evaluate, manage and analyze omni-channel customer interactions across customer service operations in the contact center, branch and back office. As customer expectations evolve, so must the approach that your organization takes to deliver service. Customers want consistency, whether they use the contact centre, the branch, social media or self-service channels.  Read more

Publicado en CCN

Aspect Software Announces Acquisition of the Technology Assets of LinguaSys


aspectAspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization and back-office solutions, announced another key acquisition continuing the company’s successful business transformation to a leading cloud solution provider in the customer engagement space.  Read more

Publicado en CCN

Ameyo Implements First-of-its-Kind Contact Center for Visually Impaired Workforce


call-centerbanContact center technology provider and customer experience expert, Ameyo is pleased to announce the first-of-its-kind contact center implementation for the visually impaired workforce of Vindhya E-Infomedia Private Limited, an IT and ITES provider based in Bangalore, India.  Read more

Publicado en CCN

Call Center Liverpool (México D.F.) busca Jefatura de WorkForce Management


Call_center3Funciones

  • Realizar cálculos y proyecciones para la planeación de recursos (staff, llamadas, tiempos) mediante modelo de teoría de colas Erlang C. Así mismo, realizar actividades de WFM
  • Calculo de adherencia y distribución de recursos por días, horas, meses o eventos.
  • Proyección de llamadas
  • Configuración de skills dentro de la plataforma CTI Genesys
  • Desarrollar y proponer proyectos que mejoren los recursos operativos del Call Center   Leer más